Summary of Qualification

Self-motivated and management professional with interpersonal and communication skills and an extensive background in the following broad-based competencies:

• Demonstrated ability to develop a cohesive project plan and follow through with implementation
• Excellent skills in needs assessment, software training and support, and developing corporate strategy for software implementation
• Effective trainer to include preparation of course materials
• Ability to see organizational needs from global perspective
• Experienced in installing and managing Windows 2003, 2002, and NT4 servers; Novell Netware 4.1, and Intranet Ware 4.11.
• Have experience with various communication based systems: IBM Lotus Domino, Novel Groupwise, and FirstClass
• Experienced in LAN and WAN design, installation, and support
• Experienced with TCP/IP network

• Familiar with different types of network topologies/layouts
• Help Maintain Citrix and Mac OS 10x Servers

Employment

Oakville Public Library

Integrated Library Systems Assistant

Oakville Ontario, 2009 to Present

Mennonite Central Committee Canada

Computer Services Manager

Winnipeg Manitoba, 2002 to 2009
Conduct needs analysis, provided end-user technical support, end-user application training, general software consulting, support, network management and technical support of Dynamics, business process analysis and strategic development.

• Administer and provide support for IBM Lotus Notes Domino 4,6, and 8 server & clients for an average of 150 people across Canada
• Prepared and document procedures for users who upgraded their software or needed to enhance current office routines.
• Provided training and support for software
• Developed project plan for implementation of new software
• Administer the computer services department for an office of 50 people
• Blackberry Enterprise Server support
• Provide network support for Windows 2000 & 2003 servers
• Provide end user support for a Windows/ Macintosh mixed environment
• Organized and was an instructor for Lotus Notes, Windows XP, and Microsoft Office in-house staff-training classes
• Write various software instructional booklets for staff and a department procedure manual
• Plan, purchase, distribute, and maintain hardware systems & servers and software
• Conducted needs assessment for organizations with recommendations for software upgrade, purchase or training

Ridley College

Information Services Technician

St. Catharines Ontario, 2001 to 2002

• Help maintain Novell, Windows 2000, Citrix and Macintosh 10.x servers
• Trouble-shoot and repair Apple systems, network-cabling infrastructure such as fibre, gigabit switches, routers, and hubs
• Assisted with computer orientation classes for new students

NuComm Marketing Inc

Tier One Technical Support Representative

St. Catharines Ontario, Summer 2000

• Helped trained new employees

Niagara College

Jr. Network Administrator (CO-OP Education)

Welland Ontario, 1999

• Helped administer a network of over 2000 computers
• Windows NT server administration, Novell Netware 4.1, Intranet Ware 4.11, and GroupWise

Hardware Technician (CO-OP Education)

Welland Ontario, 1998 to 1999

• Demonstrated ability as a leader as well as a team player
• Wrote software instructional pamphlets

Certifications

• Horizon and Web Reporter , SirsiDynix, 2009
• Certificate in Managing and Leading in the Non-Profit Sector, Erhard Associates, 2008
• Certificate in Supervisory Management, Canadian Institute of Management, 2007
• The Raiser’s Edge 7 Essentials, Blackbaud, 2002
• Advanced Reporting in Raiser’s Edge 7 Part I & II, Blackbaud, 2002
• PowerBook Service Certificate, Apple Canada, 2001
• more...

Education

Niagara College of Applied Arts and Technology

Diploma of Computer Engineering Technology

Welland Ontario, 1996 - 2000

• Programming in C / C++, Visual Basic, TASM, MPASM
• Network and database management, and computer system support
• Microcomputer design: interfacing electronic devices to a personal computer
• Computer systems design using micro-controllers
• Re-designed and constructed a RISC micro-controlled Furby™ toy, also used RS-232 communication standard to control the toy by a computer keyboard

References

Available on Request.